Privacy, Data Protection & SMS Communications Policy
At Accredited Drug Testing, we are committed to protecting the privacy, confidentiality, and security of every client, donor, and program participant. We maintain strict privacy policies to ensure that all personal and sensitive information remains secure and confidential at all times.
Personal information is never shared, sold, rented, released, or traded to third parties for marketing or promotional purposes without explicit prior consent or unless required by law. Accredited Drug Testing complies with all applicable federal and state regulations, including HIPAA and DOT confidentiality requirements.
How We Use Your Information
All personal information collected through online forms, scheduling platforms, or testing procedures is used solely to provide requested services, including drug and alcohol testing, compliance enrollment, MRO review, and related support functions. Secure, encrypted systems are used to prevent unauthorized access, disclosure, or misuse.
SMS Information Collection
Accredited Drug Testing collects and stores phone numbers of individuals who voluntarily opt in to receive SMS communications. Additional information such as message history, delivery status, and interaction data may also be recorded for service improvement, auditing, and compliance purposes.
SMS Data Security
We implement reasonable administrative, technical, and physical safeguards to protect SMS data from unauthorized access or misuse. However, no transmission over mobile networks can be guaranteed to be completely secure.
Sensitive medical information and test results are never transmitted via SMS. All confidential information is communicated only through secure portals, certified mail, or direct communication with authorized parties.
Terms of Service for SMS Communications & Consent
By providing your phone number, you acknowledge and agree that Accredited Drug Testing may send SMS messages related to:
- Customer care services and support
- Account notifications (appointments, confirmations, location details)
- Marketing communications related to drug and alcohol testing services
About Our SMS Services
- Testing appointment reminders and confirmations
- Testing site directions and location details
- Schedule changes and updates
- General service inquiries and support
- New testing services and compliance updates
- Workplace safety tips and program information
Important: SMS messages will NOT contain confidential test results, protected health information, or sensitive medical data.
Example SMS Messages
Account Notification:
“Good morning Sarah, this is Accredited Drug Testing regarding your scheduled
drug screening tomorrow at 10 a.m. at our Main Street location. Please bring a
valid photo ID. Reply STOP to opt out.â€
Customer Care:
“Hi Sarah, this is Accredited Drug Testing checking to see if you have questions
about your upcoming appointment or need directions. Reply STOP to opt out.â€
Marketing:
“Hi Sarah, thank you for choosing Accredited Drug Testing. We’d like to share
information about our on-site testing services. Reply STOP to opt out.â€
SMS Opt-Out, Help & Preferences
- STOP – Opt out of SMS communications at any time
- START – Re-subscribe after opting out
- HELP – Receive assistance with SMS messaging
Opting out does not affect your ability to receive testing services or access results through secure channels.
SMS Standard Messaging Disclosures
- Message and data rates may apply
- Message frequency varies (typically 1–5 per service)
- Compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint
- SMS-capable device required
SMS & Your Privacy Rights
- Withdraw SMS consent at any time
- Request access to SMS records
- Request deletion of SMS data
- Correct phone numbers or preferences
Requests may be submitted through our customer service channels.